Frequent billing questions we receive at

What is the hospital bill for?

Your first bill will include a summary of your charges by department, such as Emergency Room or urgent care clinic. It may also include total charges, adjustments, payments and amounts due.

Subsequent bills will only include updates on payments and adjustments to your account.

If you are unsure about your bill, contact the Coordinated Billing Office (CBO) toll-free at 1-866-865-0363 for assistance. Hours are .


Is this my only bill for these medical services, or can I expect to receive others?

Any physicians or other providers will bill separately for their services. Depending on your care at , you may receive a bill from

  • a radiologist who read your X-ray or mammogram
  • an emergency room physician
  • anesthesiologist or surgeon
  • pathologist
  • other healthcare providers


I'm not sure about some things on my bill. Is there someone I can talk to or meet with about it?

Call the Coordinated Billing Office (CBO) 1-866-865-0363. Hours are .


How can I pay my bill?

You may pay your bill:

  • By phone, 24 hours a day/7 days a week @ 1-866-903-0436 
  • Or by calling the Coordinated Billing Office (CBO) 1-866-865-0363. Hours are .
  • By mail to the payment address on your billing statement.
  • By Web ( https://cbo.ssfhs.org )
  • By meeting with a financial counselor at the following location(s):




When will I receive a bill?

Patients who are self-pay or who have no insurance will receive a bill within one week of the date of service. Patients who have insurance will receive a bill after insurance is paid. 


When do I become responsible for my bill?

You are responsible for your bill from the time you sign the consent. If you have insurance, Medicare or Medicaid, we will bill them for you before billing you.


My insurance company says I shouldn't have received a bill from the hospital. What should I do?

Call the Coordinated Billing Office (CBO) 1-866-865-0363. Hours are .


Why did you bill the wrong insurance?

We may have been given the wrong information or did not update our system. Call the Coordinated Billing Office (CBO) 1-866-865-0363, and we will update your insurance to re-file. Hours are .

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If you require assistance or have questions about your account that cannot be handled through this site, please call: 1-866-865-0363